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How to Fix Logitech Unifying Receiver Not Detected on Windows PC. Logitech USB receiver for keyboard

Logitech Unifying Receiver Not Detected in Windows 11/10 [Solved]

If you have a Logitech wireless mouse, and you get a message saying Device driver software was not successfully installed when you plug your unifying receiver into your PC, you’re not alone. Many Windows are reporting this problem as well. But no worries, this is not at all a hard problem to fix.

If you’re bugging by this problem, no worries. Many Windows users are able to resolve it with one of the following solutions. You may not have to try them all; just work your way down until you find the one that works.

Try these fixes, one at a time

You should get a working mouse or touchpad to do the instructions below. The following screenshots are shown on Windows 7, but all the fixes apply to Windows 10 and Windows 8 as well.

: Copy the driver file from a well-functioning computer

If your current PC lacks needed driver file, your mouse receiver won’t work as good as it should. To fix it:

1) Go to C:\Windows\inf\ to find the USB.PNF and USB.inf files. If you can see them in your current PC, then move on to methods below.

2) If you can’t see them, copy them from another computer whose USB receiver is working properly and paste them onto this folder.

3) If you don’t have another computer, see if you can find them via this path C:\Windows\ System32.

4) If you can fine the USB.inf and USB.PNF files, still, copy and paste them to the folder C:\Windows\inf\.

: Remove possible conflict applications

If you have MotionInJoy installed on your PC, it could be the culprit. It’s reported to be conflict with Logitech unifying receiver. You can remove it:

1) On your keyboard, press the Windows logo key and click Control Panel.

2) View by Category and click Uninstall a program.

3) Right-lick MotionInJoy and click Uninstall.

4) Type in regedit in the search bar and then open it.

5) On your keyboard, press the Ctrl key and F at the same time to open a search window. Type DS3.

6) Delete all the DS3 files that you can see, especially the DS3.exe file.

7) Unplug your Logitech Unifying Receiver.

8) Restart your computer and then plug in your Logitech Unifying Receiver.

9) Wait for Windows Update to help you find the correct driver.

: Update Mouse and USB Drivers

One of the most common causes of an unresponsive keyboard is an outdated mouse or USB driver.

There are two ways you can get the right drivers for your mouse and USB port: manually or automatically.

Manual driver update – You can update your drivers manually by going to the manufacturer’s website and searching for the most recent correct driver. Note that for your USB driver, you may need to try both the manufacturer of your PC and also the manufacturer of your USB port’s chip set. Be sure to choose only drivers that are compatible with your variant of Windows 10.

Automatic driver update – If you don’t have the time, patience or computer skills to update your drivers manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for your exact mouse and USB port, and your variant of Windows 10, and it will download and install them correctly:

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

logitech, unifying, receiver, detected

3) Click the Update button next to the flagged mouse device and/or USB port to automatically download and install the correct version of that driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

logitech, unifying, receiver, detected

: Run Logitech Unifying Receiver as administrator

1) On your keyboard, press the Windows logo key and R at the same time. Type devmgmt.msc and press Enter.

2) Expand Mice and other pointing devices, right-click HID-compliant mouse and click Disable.

3) Download Logitech Unifying Software. After the download, right-click the icon and click Run as administrator.

4) After the installation, right-click Logitech Unifying Software in the Start panel and click Run as administrator.

5) Your Logitech receiver should be able to work now.

: Perform a hard reset

Note: When performing a hard reset, you must disconnect or remove all peripheral devices. You should start and test the computer by itself, and then reconnect one peripheral device at a time. 1) Turn off your computer.

2) Remove the computer from any port replicator or docking station.

3) Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4) Unplug the AC adapter from the computer.

5) Remove the battery from the battery compartment(If you are using a laptop).

6) Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

7) Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.

8) Press the Power button to turn on the computer.

9) If a startup menu opens, use the arrow keys to select Start Windows Normally. and then press the Enter key.

10) After reconnecting each of the peripheral devices, run Windows Update to update all device drivers.

How to Fix Logitech Unifying Receiver Not Detected on Windows PC?

logitech, unifying, receiver, detected

The Logitech unifying receiver is the ultimate way of using multiple input devices like mice and keyboards on your PC. It makes interacting with multiple input devices in different settings easy. However, when you plug in your unifying receiver and the Logitech Unifying Receiver says Not Detected, it is annoying.

In this blog, we’ll explain different ways to fix the issues and how to keep the Logitech unifying receiver driver updated.

Reasons for Logitech Unifying Receiver Not Working

  • Downloading and installing Windows Update KB4074588, which has a bug that causes the issue with Logitech unifying receiver.
  • Corrupt driver
  • Connection errors

Ways to Download Logitech Unifying Software on Windows 11 and 10

The Logitech unifying software is the ultimate driver for all the devices you connect. In most cases, when the receiver is connected, it automatically installs the driver. However, some devices require you to download the driver manually.

However, before we get into details, let’s look at ways to download and install the Logitech unifying software on your Windows PC.

For New Users:

If you recently bought the Logitech unifying receiver, all you have to do is –

  • Plug in the receiver on your PC and remove all other input device receivers.
  • Launch the Utility wizard you can find on your PC.
  • Follow the instructions to add devices to the unifying utility software.
  • Once the installation is complete, you are good to go.

These are basic steps that you can use to set up your Logitech unifying software and receiver. That means when the receiver is plugged in, it automatically installs the drivers too!

For Old Users

If you are an existing unifying receiver user facing an issue with the software or the device drivers, follow these steps:

  • Visit here to find the latest version of the Logitech unifying software.
  • Download the setup and install the software.

logitech, unifying, receiver, detected
logitech, unifying, receiver, detected

If the issue is limited to software, this should solve it for you.

However, the error “the Logitech unifying receiver not detected” might still pop up due to malfunctioning drivers on your PC.

To fix it you will need to download and update drivers for the unifying system.

Fix – Logitech Unifying Receiver Not Detected

When the receiver drivers are not properly installed or updated, the Unifying receiver is not detected is the most common error you may face. To fix Logitech unifying receiver not detecting an error on Windows 10 or 11, follow these methods –

Method 1 – Copy the Driver Files From Another PC

If the issue appears only on your PC, you should try troubleshooting the problem by getting driver files from a PC where the receiver is working fine. Yes, copying the files will help, provided you have admin rights on your PC. Here’s how you can do it!

  • On a PC where the receiver is working, go to the given destination in Windows Explorer – C:\Windows\inf\ i
  • At this destination, you will find two files named USB.inf and USB.PNF

logitech, unifying, receiver, detected

  • Copy these files from the PC and then paste them on yours where the unifying receiver was not detected. Make sure you paste the file at the same destination as mentioned above.

If you get the message to replace files, select it to overwrite the old files.

  • Restart the PC after finishing all the steps and re-connect the unifying receiver.
  • Check whether it works or not. In most cases, it works well.

Method 2 – Run Unifying Receiver as Administrator Using Device Manager

For this technique, you require admin rights. To solve the issue for someone else, you must be logged in as an admin. Disable the current input device drivers you have installed, download and run the Logitech unifying software as admin and let it install the required drivers.

Here are the steps you need to follow –

  • Press Windows X to bring up the quick access menu.
  • Click on Device Manager to open the device manager wizard.
  • In the wizard, double-click Human Interface Devices, find the connected device right click Disable.
  • If you can’t find the connected device under Human Interface Devices double-click Mice and other pointing devices select HID-compliant mouse right-click Disable.

logitech, unifying, receiver, detected

  • Download and install Logitech Unifying Software.
  • Once installed, right-click on its shortcut and run it as an administrator
  • This will give the software permission to install the required drivers and detect the receiver as soon as you plug it in.

It is a basic practice you can try if the receiver is not working. However, updating the drivers is the best way to handle such an error. Take a look at the next technique to learn how to fix Logitech unifying receiver not detected guaranteed.

Update Drivers Using Advanced Driver Updater

If the above technique seems like a lot of work, you can install one of the most trusted and recommended driver updater applications, Advanced Driver Updater.

It is easy to use, 100% secure, and provides the latest updates to your PC drivers. There are only 5 steps you need to finish, and all your errors are handled. Here’s how the tool works –

logitech, unifying, receiver, detected

logitech, unifying, receiver, detected
logitech, unifying, receiver, detected

  • Click on Start Scan Now to initiate the preliminary scan that will help you understand exactly what device drivers are missing from your PC and which ones require updating.

logitech, unifying, receiver, detected
logitech, unifying, receiver, detected

  • The scan will search for your keyboards, mouse drivers, and unifying receiver drivers. If either of them is causing the issue, it will be resolved.

logitech, unifying, receiver, detected
logitech, unifying, receiver, detected

  • Once the scan is over, you will find a list of outdated drivers, click on update all and let the software find, download, and install the latest updates on your PC, all with just one click.

logitech, unifying, receiver, detected
logitech, unifying, receiver, detected

Let the process complete. The entire time depends on how many drivers the software is supposed to download and update. After all the drivers are updated, the PC will give you a prompt. Restart your PC system, and you are good to go.

This brings us to the end of this blog. If the techniques shown do not work, there are chances that you may have a hardware issue. Ensure you reach out to the Logitech support website to list your issue.

Advanced Driver Updater is the best way to resolve your driver-related problems easily, so make sure you install it on your PC, as it can also fix other issues. Do not forget to leave your Комментарии и мнения владельцев about what worked the best for you in the Комментарии и мнения владельцев section below; catch you in the next one!

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A creative tech-writer who loves to explore latest tech-trends convey them to his readers in the simplest way possible. He loves to blend the crispness of technology with a pinch of creativity while curating best practices for the readers. In his free time, he likes to scribble poetry, listen to rap travel.

How to fix problems with Logitech Unifying Receivers

I’ve recently bought a new Logitech K360 keyboard for my HP Z600 workstation. I also had a Logitech M325 mouse, both of which came with Unifying USB receivers. I could plug both receivers in, and both devices would work great.

However, I heard great things about these little receivers and wanted to free up a USB port, and thought I’d connect both devices to the same receiver. Apparently you can connect up to 6 devices to one receiver and store any spare ones inside the mouse or keyboard. Being an all-efficient belt-and-braces kinda guy, I tried my luck.

Turns out it was relatively easy to pair both devices to the same receiver, thanks to a small piece of software that can be found here, along with instructions on how to use it:

It all worked fine on my Windows 10 machine, until I wanted to use the mouse (not the keyboard) with my Mac. I know, it’s exotic, and perhaps I should have just bought another mouse. But really, there’s only so much space on my desk, and I really don’t need more clutter in front of me for just an occasional switch.

I regretted pairing both devices to the same receiver and wished I hadn’t done that, for this very eventuality. So now I had to figure out how to UN-pair both devices again and put them back to how things used to be (before I started messing with them).

The Trouble I encountered

The good news was that when I used the original mouse receiver on my Mac, with my Windows PC switched off, everything worked just fine. It was as if nothing had ever happened. I was happy, modelling things in Blender (which is a little cumbersome with a Mac trackpad, or perhaps I’m just not used to it anymore). And even when I switched on my Windows PC, the mouse was still working on the Mac.

The trouble was the keyboard was no longer detected on the Windows machine.

So I plugged the mouse USB receiver into the Windows machine too, and now NOTHING was working anymore – neither in Windows nor on Mac. It was as if I had two dead devices on my desk. The light on the mouse still came on, but the light on the keyboard (usually comes on when you press CAPS LOCK) was also dead. I couldn’t access the Windows machine anymore either – so how was I going to start the Logitech software to repair this mess?

Lucky for me, I had setup a VNC connection to my Z600, so I just logged in from my Mac and at least got control of Windows that way. Always good to have that in place! I launched the Logitech software and followed the instructions… but none of the two USB receivers were detected. What a bummer!

The Solution: Un-pairing those devices again

With nowhere else to turn, I contacted Logitech Chat Support. And while I was waiting for the agent to reply, I tried the following. This made everything OK again:

  • shutdown Windows (so that the computer is off)
  • switch off both devices
  • unplug one receiver, leave the other one in place
  • restart Windows
  • start the Logitech software (and follow the instructions)
  • switch on ONE device – this should complete the pairing for this device/receiver
  • switch OFF that device and unplug the corresponding receiver
  • plugin the next receiver and start the Logitech software
  • switch on the SECOND device (and follow the instructions)
  • move the mouse if you’re told to do so
  • this completes the pairing for the second device/receiver

Now each device is paired to its own receiver again. I can now unplug the mouse receiver and use it in my Mac, and when I’m done I can plug it back into the Windows machine and use the mouse there. They keyboard is at all times unaffected and can also be unplugged – for use with another computer. Awesome!

It’s a good idea to mark the receivers so that you know which one is which: in my case, I bought the mouse before Logitech had the big bad Logo Redesign idea, so both my mouse and its receiver have the old Logitech logo, and the keyboard and its receiver have the new logo. With this setup, the devices behave more like “wired” devices. Comes in handy if you administer multiple machines in your office.

What Logitech support told me

Here’s a valuable list I haven’t found online, straight from a very nice Logitech chat support agent:

  • Check or try new batteries. Make sure that the batteries is within the manufacturers date.
  • Re-seat to another USB port. Bypass the use of KVM switch boxes, port replicators, docking stations, and USB hubs if any. Prefer using USB 2.0 rather than USB 3.0 ports.
  • Reload your drivers
  • Un pair repair using Unifying Software:

Download the Unifying Software on your computer http://support.Logitech.com/en_us/product/6254 2. Once downloaded you will see the Logitech Unifying Software Welcome Screen (Plug it. Forget it. Add to it.) 3. Go to Advance click the name of the device(device). 4. Select Un-pair 5. Your device will completely lost connection after unpaired. 6. Then close the unifying system. 7. Then Go back to Advance Select Pair a New Device. Follow on-screen instructions 8. Check if the device if it’s working properly.

  • Please try using the device with a different computer; this will verify if it is a hardware problem (instead of a system/software specific issue).
  • Compare the behavior in that PC to how the device works.

Hope this helps anyone who encounters similar issues.

You can leave a comment on my original post.

Why Is My Logitech Unifying Receiver Not Working On Windows 10 or 11

Wireless receivers are a great convenience for connecting peripherals to your PC. Logitech Unifying Receivers are especially useful as they allow connection with six devices and a range of 10 meters.

But sometimes, these devices stop working. It might be frustrating, but you don’t need to panic.

It’s likely a problem with your drivers or the Logitech software. So troubleshooting such issues should solve this issue.

Why Is My Logitech Unifying Receiver Not Working

Here are some potential reasons for your Logitech Unifying Receiver not working on Windows:

  • Connection issues.
  • Outdated or missing drivers.
  • Conflict with old or other drivers.
  • Absence of Logitech Software to pair the device.

How to Fix Logitech Unifying Receiver Not Working

There are a few possible solutions for this issue. Go through the methods we have provided below and check if it works after applying each.

Check Your Devices

First, try reinserting the receiver using different ports. But make sure not to use any USB hubs and disconnect other peripherals as well. If it doesn’t work, try connecting the receiver to a few other computers.

If the device works for another PC, the issue is with your system. So, move on to the subsequent solutions. Otherwise, either the receiver, or the input device is faulty.

We recommend taking them to a hardware expert to check and repair them. However, if you are familiar with opening and fixing electronic tools, you can try checking their interior connections:

For the Receiver,

  • Remove the receiver cap. You need to use some tools as it’s glued in.
  • Take out the sensor module and insert it together with a piece of paper to tighten the connection. Make sure not to cover any circuit lines with the paper.
  • Close the cap again and check if it works. If it does, glue or tape stick the cap with the receiver.

For the Input Device,

  • Open the device.
  • Disconnect the sensor and reconnect it again.
  • Check for cable connections and then disconnect and reinsert them if possible.
  • Check if the device works and put everything back together.

If that doesn’t help, seek help from a technician or contact Logitech support.

Power Cycle Devices

Sometimes, the Logitech Unifying Receiver won’t work due to minor issues with your PC. The quickest way to resolve them is to perform a power cycle. Here’s how you can do so:

  • Disconnect all peripherals and shut down your PC.
  • Remove the power from the Logitech device as well. If they use batteries, take them off as well.
  • Unplug your PC’s power cord and, for a laptop, its battery.
  • Press and hold the power button for 20 seconds to drain the capacitor charge.
  • Reinsert the battery and the power cord and power up your PC.

Connect the Logitech Unifying Receiver and check if you can use your device.

Install Logitech Software

Many Logitech receivers need particular software to pair with a compatible device. The software also helps install correct drivers and customize the device settings. For most devices, it is the Logitech Unifying Software.

Install the software while keeping the following points in mind:

  • You need to install them as admins. Right-click on the installer and select Run as administrator.
  • You should only use one of these programs. If one doesn’t work, uninstall it before installing another.

If you could use the receiver previously, you should try unpairing and re-pairing the device using such software.

Update and Reinstall Drivers

One of the common reasons for the receiver not working is defective driver software. To fix this issue, you need to update the relevant drivers to the latest version. You mainly need USB drivers and the device’s driver. But we recommend updating all your outdated drivers.

Here are the necessary steps to update the drivers involved:

  • Open the Run command (Win R) and enter devmgmt.msc. It will direct you to the Device Manager.
  • Expand to and right-click on your device.
  • Select Update driver.
  • Pick Search automatically for driver.
  • Update your USB, Keyboard, and HID drivers using these steps.

If you have the latest driver versions, try reinstalling them.

Some old drivers may also conflict with the Logitech devices. So, you need to remove them. To do so,

  • On the Device Manager, click on View Show hidden devices.
  • Expand to the grayed-out Receiver, Keyboard, HID, and USB devices.
  • Right-click on them and select Uninstall device.
  • Click Uninstall.

Restart your PC and check if you can use the Logitech Unifying Receiver.

Replace USB INF Files

Corrupt or missing USB driver files block any USB device from working. You also can’t reinstall the USB drivers in such cases. So, replace the files using the steps below:

  • Open the file explorer on a perfectly functioning computer.
  • Go to %WinDir%\INF.
  • Search for USB.inf and USB.pnf files.

Manage USB Power Settings

Your system can block your USB devices when on Power saving mode if its setting allows this option. You can disable the option or set your Wireless Adapter to always perform at max performance to resolve this issue.

  • Open Run and enter devmgmt.msc to load the Device Manager.
  • Expand all Universal Serial Bus controllers.
  • Right-click on a USB Hub device and choose Properties.
  • Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.

You can also set Maximum performance for your Wireless Adapter Settings to disable power saving. Follow the instructions below to do so:

logitech, unifying, receiver, detected

  • Enter powercfg.cpl on Run.
  • Click on Change plan settings and then Change advanced power settings.
  • Expand Wireless Adapter Settings and Power Saving Mode.
  • Set both options to Maximum Performance.

Uninstall MotionInJoy Gamepad Tool

Many users have discovered that the MotionInJoy Gamepad Tool conflicts with the Logitech Unifying Receiver. However, it is possible for there to be more incompatible software. We recommend troubleshooting in clean boot mode to discover such apps.

Then you need to disable or uninstall them. For the MotionInJoy Gamepad, uninstalling the program may not be enough. You need to uninstall its driver as well. We also recommend opening your Registry and deleting all entries with DS3 in their names or values.

Press Ctrl F while on the Registry Editor and search for DS3. You can press F3 to find the next instance.

Update or Rollback Windows

If you encounter this issue after updating your OS, you can try rolling back to the previous version. You can also go back to Windows 10 within ten days of upgrading to Windows 11 as long as you haven’t deleted the Windows.old folder.

But installing further updates is the best solution for this issue if they are available. Microsoft fixes all the unresolved bugs in the later builds. So, we always recommend updating your OS as soon as possible. You can always roll back if there are any errors in the build.

Related Questions

How to Fix Non-Unifying Receivers Not Working?

Most possible solutions to troubleshoot dysfunctional non-Unifying receivers, such as lightspeed, are similar to those in this guide. The only exception is the software you need. In this case, it’s the Logitech Connection Utility.

Abhishek Silwal is an Electronics Engineer and a technical writer at TechNewsToday. He specializes in troubleshooting a wide range of computer-related issues. His educational background in Electronics Engineering has given him a solid foundation in understanding of computers. He is also proficient in several programming languages and has worked on various robotics projects. Even in his early days, he used to tinker with various computer components, both hardware, and software, to satiate his curiosity. This experience has given him a breadth of experience that goes beyond his educational qualification. Abhishek has been writing articles on dealing with varieties of technical issues and performing specific tasks, especially on a Windows machine. He strives to create comprehensive guides on fixing many system and hardware issues and help others solve their problems. You can contact him at abhisheksilwal@technewtoday.com

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